COMMONLY ASKED QUESTIONS
How does it work?
The process that produces hydrogen-rich water is called electrolysis. It splits water into its 2 components - hydrogen and oxygen ions. The hydrogen ions then bond to six water molecules in a hexagonal shape. Some of the hydrogen ions do not bond and either: float as ions in the water or bond to form hydrogen gas which releases in the air gap in the bottle. The oxygen ions also bond to form oxygen gas which releases in the air gap. The more exposed the water gets to the air, the higher chance that hydrogen ions can form gas and release it into gas. Therefore the water that’s left has H2O, hydrogen ions, and hexagonal water, making it more hydrogen-rich. To simplify, it removes more oxygen than hydrogen.
You can read more science and benefits on our introductory blog post about hydrogen water.
Isn’t hydrogen gas flammable?
Yes, hydrogen gas is flammable, but there is such a small amount of it that it dilutes to essentially nothing when the bottle is exposed to the air. Therefore you shouldn’t be worried about it catching fire.
Why does the price change?
All prices listed are in USD. If you are paying in a different currency the price may be converted to local currency.
How much can I drink?
You can drink as much as you want as long as it’s less than the amount of regular water you're consuming each day. This should NOT be a replacement for regular water, it should just be drank in addition to what you already drink.
When can I expect my order to arrive?
Please see our Shipping page
How do I return a product?
Please see our Refunds and Returns page
Why isn’t mine working? (Portable Water Bottle)
The two most common issues are using filtered water and trying to use an uncharged bottle. Therefore please ensure you fully charge the bottle and use non-filtered tap water. If this still does not work, please send a video of you using the bottle and check to see if you can see white balls at the base of the bottle.
Does it require batteries / How is it powered?
A USB charger is included in the box
Is there a filter I need to replace? (Portable Water Bottle)
No, this product does not have replacement parts. The bottle does use calcium sulfite which is used to filter the water, however, there are no physical filters/cartridges which need to be replaced. Simply add water, click the button and wait! The calcium sulfite should last 4 years with normal use.
Can I buy another charger? (Portable Water Bottle)
Yes, if you need another charger please reach out to our customer service team and we’ll help get this resolved.
Can you provide me with clearer instructions? (Portable Water Bottle)
Plug the bottle into a USB source (turns red when charging), when it is done charging it should turn blue (takes 3-4 hours). At this point put water inside, click the button, wait 3-4 minutes (when the button is pressed a blue light should appear and noise should be made). During the 3-4 minutes there should be many visible bubbles. After that point simply drink. When charging, please don't have water in it. I hope this clarifies it, please let me know if you still have any questions.
Can you provide me with clearer instructions? (
For the 2L, use pure water to make hydrogen-rich water. First, press the heating button, and after 5-6 minutes, press the standard-hydrogen water button (decomposes hydrogen and oxygen ions in water)，and then after 1-2 minutes, press the hydrogen-rich button, and it will produce hydrogen in the water. Smart cleaning is just for any time it feels like it's dirty.
Does it require batteries / How is it powered? (Portable Water Bottle)
The machine is electric which you can charge using the USB wire that’s included in the box. It has a battery much like a phone in that you recharge it when it runs out of power.
What is the concentration of hydrogen gas in your hydrogen-infusing products?
What is the volume? (Portable Water Bottle)
The bottle holds approximately 420 mL.
Why is the light not turning on? (Portable Water Bottle and 2L Generator)
The most common reason for the light not turning on or the bottle/generator not working properly is that it has not been plugged in. Please make sure the bottle/generator is properly plugged in, and make sure the outlet is receiving power.
How long will the bottle last me? (Portable Water Bottle)
The expected lifetime of the bottle is approximately 6 months due to normal wear and tear on the electrical components involved. With proper care the bottle will likely last much longer.